Terms & Conditions
Last updated: 5th December 2025
Welcome to Senior Tech Assist.
By using our website or booking our services, you agree to the following Terms & Conditions. These terms are designed to be fair, transparent, and easy to understand.
1. About Our Services
Senior Tech Assist provides in-home and remote technology support to seniors and individuals across the Sunshine Coast.
Our services include (but are not limited to):
- Device setup (computers, tablets, smartphones)
- Wi-Fi and internet troubleshooting
- App installation and configuration
- Digital organisation and cleanup
- Smart home and health tech setup
- Scam and online safety guidance
- General tech education and support
We reserve the right to refuse services where necessary (e.g., unsafe environments, abusive behaviour, or requests outside our capabilities).
2. Booking and Appointments
Appointments can be made via phone, email, website form, or Facebook.
By booking, you confirm that:
- You will provide accurate contact details
- You have permission to access and modify the devices being serviced
- You are over 18 or have permission from a responsible adult
We may contact you to confirm or reschedule your appointment if required.
3. Fees and Payment
- Senior Tech Assist charges for time and services as quoted at booking or on our website.
- No call-out fees apply within our service area.
- Payment is due at the end of the appointment unless otherwise agreed.
- We accept cash, bank transfer, and card payments.
If additional work is required beyond the initial request, we will inform you before proceeding.
4. Cancellations and Rescheduling
We understand that plans change.
- Please provide at least 24 hours’ notice for cancellations or rescheduling.
- Short-notice cancellations (under 24 hours) may attract a small fee at our discretion, except in emergencies.
If we need to cancel or reschedule, we will notify you as early as possible.
5. Your Responsibilities
For us to perform our services effectively, you agree to:
- Provide access to the device(s) requiring support
- Supply any necessary passwords or account details (only if comfortable doing so)
- Ensure your environment is safe for our staff to work in
You are responsible for backing up your data prior to service unless you request us to assist with this.
6. Data, Privacy & Confidentiality
We take your privacy seriously.
Any information you provide during a session is kept strictly confidential and handled in line with our Privacy Policy.
We will never share your personal information without your consent unless legally required.
Because technology issues may require access to your device, emails, or accounts, you acknowledge and accept that limited access may be needed to complete the service.
7. Liability
Senior Tech Assist will always take care when handling your devices and data, but:
- We are not liable for pre-existing issues, hardware faults, malware, or data loss that occurs prior to or during the service.
- We are not responsible for future issues arising from user changes, third-party updates, internet outages, or software failures outside our control.
- Advice given during support sessions is general in nature, and results may vary depending on device condition and internet quality.
If you request us to perform data transfers, cleanups, or modifications, you acknowledge that such work carries inherent risks.
8. Remote Support
Remote support may require installing secure third-party software.
By accepting remote support, you:
- Grant permission for temporary remote access
- Understand you can end the session at any time
- Agree not to use remote support tools for any purpose other than receiving assistance
All remote connections are closed immediately after the session.
9. Warranty on Services
We guarantee that our work will be performed with care, skill, and professionalism.
However, due to the nature of technology, we cannot guarantee:
- Future performance of devices
- Prevention of future issues
- Outcomes where underlying hardware faults exist
If you experience issues with something we set up, please contact us; we’re always happy to help.
10. Website Use
By using https://seniortechassist.com.au/
You agree to:
- Use the website only for lawful purposes
- Not attempt to copy, modify, or misuse content
- Allow cookies or analytics tools used for performance (non-personal data only)
All website content is owned by Senior Tech Assist and may not be reproduced without permission.
11. Changes to These Terms
We may update these Terms & Conditions at any time.
Changes take effect when posted on this page.
Your continued use of our services or website means you accept the updated terms.
12. Contact Us
For questions about these Terms & Conditions, please reach out:
Senior Tech Assist
📞 0435415873
✉️ help@seniortechassist.com.au
🌐 https://seniortechassist.com.au/