Terms & Conditions

Last updated: 08 Feb 2026

These Terms & Conditions apply when you book or receive services from Senior Tech Assist (“we”, “us”, “our”) and when you use our website. By booking a service, you agree to these terms.

1. Our services

We provide in-home and remote technology support, including (but not limited to) device setup, troubleshooting, training, guidance, online safety education, and digital organisation.

We do not provide electrical work, component-level hardware repair, or services that require licensing/authorisation we do not hold.

We may refuse, pause, or stop a job if:

the request is outside our scope,
the environment is unsafe,
abusive or inappropriate behaviour occurs, or
we reasonably believe continuing could risk data loss, device damage, or personal safety.

2. Bookings and authority to act

By booking, you confirm that:

you are authorised to request work on the device(s)/account(s) involved (e.g., you own them or have permission),
you will provide accurate information about the issue, and
you understand technology outcomes can vary depending on device age, condition, and third-party services (internet providers, Apple/Google/Microsoft, etc.).

3. Client responsibilities (important)

To help reduce risk and ensure we can help effectively, you agree to:

Backups (required)

You are responsible for ensuring your important data is backed up before we start (photos, contacts, documents, email, etc.).
If you want us to help with backups, you must request this at the start of the appointment. Backups can fail or be incomplete due to factors outside our control (storage limits, corrupted files, device faults, account issues, internet speed).

Updates & device health

You are responsible for ensuring devices are reasonably maintained (e.g., sufficient storage, working chargers/cables, and ability to install required updates).
Where updates are needed, you authorise us to assist with updates, but you acknowledge updates can sometimes cause compatibility issues or unexpected changes.

Passwords and access

You may need to provide passwords, PINs, or verification codes to complete the job. You can enter these yourself at any time.
If you choose to share credentials with us, you do so at your own discretion.

Legal software and subscriptions

You are responsible for having legal access to any required software, apps, subscriptions, licences, or accounts.

4. Fees, payment, and time

Fees are charged based on time and/or agreed pricing as discussed at booking.
Payment is due at the end of the appointment unless otherwise agreed.
If additional work is required beyond the original request, we will explain this before proceeding.

5. Cancellations and rescheduling

We request at least 24 hours’ notice for cancellations/rescheduling.
Short-notice cancellations may incur a fee (except in genuine emergencies).
If we need to reschedule, we’ll give as much notice as practical.

6. Remote support

Remote support may require secure third-party tools. By accepting remote support, you:

authorise temporary access for the purpose of providing support,
understand you can end the session at any time, and
agree to use remote tools only for receiving support.

7. Data, privacy, and confidentiality

We handle personal information in line with our Privacy Policy and will keep your information confidential unless legally required.

You acknowledge that troubleshooting may require us to view content on your device (emails, files, messages, settings) to complete the work.

8. Limits of liability

We will always take reasonable care and perform services with due skill and professionalism.

However, to the maximum extent permitted by law, you agree that:

No responsibility for pre-existing or third-party issues
We are not responsible for:

pre-existing faults (hardware, software, battery, screen damage, water damage, etc.),
malware/viruses already present,
failures caused by third parties (ISPs, device manufacturers, app updates, outages),
issues caused by inaccurate information provided to us, or
issues caused by actions taken by you or others after the appointment.

Data loss risk
You acknowledge that some services (updates, migrations, clean-ups, account changes, resets, troubleshooting) carry an inherent risk of data loss or altered settings.
You remain responsible for maintaining backups and verifying that backups are complete and recoverable.

Damage
While we take care, you agree that we are not liable for accidental damage that occurs due to:

fragile/aged devices,
previously weakened components,
hidden faults,
manufacturer defects, or
circumstances outside our reasonable control.

No guarantees
Because technology is complex, we do not guarantee:

that a device will perform fault-free in the future,
that issues will not recur,
that updates will not introduce changes, or
that a particular outcome will be achieved where underlying faults exist.

Consequential loss
To the extent permitted by law, we are not liable for indirect or consequential losses (e.g., lost profits, lost business, lost opportunity, loss of enjoyment, loss of data).

Liability cap
To the extent permitted by law, our total liability arising out of or in connection with our services is limited to the amount you paid us for the relevant service.

9. Australian Consumer Law notice

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law that cannot legally be excluded.

10. Insurance

We hold Professional Indemnity and Public Liability insurance policies. (This statement is general information only and does not create additional rights beyond what the law and our insurance policies provide.)

11. Safety and in-home visits

You agree to provide a safe working environment, including safe access to the work area and safe/controlled pets. If safety is an issue, we may end the appointment (fees may still apply for time spent and travel).

12. Photos, notes, and documentation

We may take brief notes during a job for continuity and service quality. If photos/screenshots are needed to document a setting or error message, we will ask first. Any such material is handled in line with our Privacy Policy.

13. Website use

You agree not to misuse our website, attempt unauthorised access, or copy content without permission.

14. Changes to these terms

We may update these terms from time to time. Updated terms apply once published on our website.

15. Governing law

These terms are governed by the laws of Queensland, Australia.

16. Contact

Senior Tech Assist
Phone: 0435 415 873
Email: help@seniortechassist.com.au
Website: seniortechassist.com.au