Our Pricing

Computers & Laptops

New Computer SetupInitial Windows/Mac setup, Wi-Fi, updates and basic settings.
$179

New Computer Complete SetupNew computer setup plus email, printer and everyday configuration.
$249

Computer Running SlowlyDiagnose common causes and carry out reasonable clean-up and optimisation.
$149

Computer Health CheckCheck updates, storage, security, startup programs and general computer health.
$129

Windows Update ProblemsDiagnose and repair common Windows Update problems.
$149

Windows Settings & PersonalisationAdjust display, text size, accessibility, desktop and everyday settings.
$99

Mac Setup & ConfigurationSet up a new Mac, Apple account, Wi-Fi, updates and basic settings.
$179

Install SoftwareInstall and configure one standard software program.
$99

Install Multiple ProgramsInstall and configure up to five standard programs.
$129

Remove Unwanted ProgramsRemove unnecessary software, browser add-ons and unwanted startup applications.
$99

Computer Storage Clean-UpIdentify what's consuming storage and safely clean up unnecessary files.
$129

Computer Won't StartDiagnosis and reasonable attempt to get the computer starting normally.
$149

Forgotten Computer LoginAssistance recovering legitimate access to your computer.
from $129

Set Up Additional UserCreate and configure one additional computer user.
$99

Accessibility SetupLarger text, magnification, contrast, mouse and other accessibility settings.
$99

Printers & Scanners

New Printer SetupSet up one printer, connect to Wi-Fi, install on one device and test printing.
$149

New Printer + Multiple DevicesPrinter setup plus connection to up to four computers, phones or tablets.
$199

Fix Printer Not PrintingDiagnose common printer, driver, computer and connection problems.
$149

Connect Existing Printer to New Wi-FiReconnect your printer after changing modem, router or Wi-Fi details.
$129

Add Printer to Another DeviceConnect an already-working printer to one additional device.
$99

Scanner SetupConfigure scanning and demonstrate how to use it.
$99

Fix Scanner ProblemDiagnose common scanner software and connection problems.
$129

Mobile Phone Printing SetupConfigure printing from one phone or tablet.
$99

Phones

New iPhone SetupInitial setup, Wi-Fi, Apple account and essential settings.
$149

New Android Phone SetupInitial setup, Wi-Fi, Google account and essential settings.
$149

Complete New Phone SetupSetup plus reasonable data transfer, email and everyday configuration.
$249

Transfer Old Phone to New PhoneTransfer supported contacts, photos and standard data.
$179

Set Up Up to 4 AppsInstall and configure up to four apps using your existing accounts.
$99

Email on PhoneAdd and test one existing email account.
$99

Bluetooth SetupConnect your phone to one compatible Bluetooth device.
$99

Phone-to-Car ConnectionBluetooth, Android Auto or Apple CarPlay setup.
$99

Phone Clean-UpReview storage, unnecessary apps and basic settings.
$129

Phone Accessibility SetupLarger text, icons and useful accessibility features.
$99

Photos Not SyncingDiagnose common iCloud and Google Photos syncing problems.
$149

Phone Backup SetupConfigure supported iCloud or Google backup.
$99

iPads & Tablets

New iPad or Tablet SetupAccount, Wi-Fi, updates and basic configuration.
$149

Tablet App PackageInstall and configure up to four apps.
$99

Tablet Email SetupConfigure one existing email account.
$99

Tablet Printer SetupConnect tablet to an existing compatible printer.
$99

Tablet Clean-UpStorage review, unwanted apps and general optimisation.
$129

Email

Set Up Existing EmailConfigure one existing email address on one device.
$99

Email on Two DevicesConfigure the same email account on two devices.
$119

Fix Email Not WorkingDiagnose common sending, receiving, password and configuration problems.
$129

Create New Email AddressCreate and configure one new email account.
$99

Email Password RecoveryAssist with legitimate recovery of an existing account.
from $99

Email Clean-UpHelp organise an overcrowded inbox and reduce unnecessary mail.
$149

Email Storage FullIdentify why the mailbox is full and help reduce storage.
$129

Email MigrationMove from an old email service/account where technically possible.
from $199

Email Spam SetupReview junk settings, blocking and basic email safety.
$99

Internet & Wi-Fi

Internet & Wi-Fi TroubleshootingDiagnose common internet, modem and connectivity problems.
$199

New Modem/Router SetupConnect and configure a compatible modem or router.
$149

Change Wi-Fi Name & PasswordChange wireless details and reconnect up to two devices.
$99

Wi-Fi Coverage AssessmentCheck coverage around your home and recommend improvements.
$129

Wi-Fi Extender SetupInstall and configure one compatible extender.
$129

Mesh Wi-Fi SetupInstall and configure a basic mesh Wi-Fi system.
from $199

Connect Device to Wi-FiConnect one troublesome device to an otherwise working network.
$99

Internet Speed InvestigationTest performance and identify likely causes of poor speeds.
$149

NBN/Internet Changeover AssistanceReconnect household equipment after a provider or modem change.
$179

Reconnect Household After New ModemReconnect a selection of computers, phones, printer and TV.
from $199

Smart TVs & Streaming

New Smart TV SetupWi-Fi, tuning, updates and basic smart-TV configuration.
$149

Streaming Services SetupConfigure up to three existing streaming accounts.
$99

Fix TV Internet/StreamingDiagnose common Wi-Fi, app and streaming problems.
$129

Chromecast SetupInstall, configure and demonstrate casting.
$99

Apple TV/Streaming Box SetupConnect and configure one compatible streaming device.
$129

TV Sound/Headphone SetupConnect compatible soundbar, headphones or audio equipment.
$99

Retune TV ChannelsRetune free-to-air channels and basic channel configuration.
$99

Simplify TV for SeniorAdjust picture, sound, favourites and controls for easier everyday use.
$99

Passwords, Accounts & Security

Password Recovery AssistanceHelp recover access to one legitimate customer-owned account.
from $99

Password & Login PackageSort out up to four straightforward account/password problems.
$149

Password Manager SetupSet up a password manager and explain basic use.
$129

Two-Factor Authentication SetupConfigure 2FA on up to five compatible accounts.
$129

Security Health CheckReview computer security, updates, browser and common settings.
$149

Scam Aftercare – ComputerCheck a computer following a suspected scam or remote-access incident.
$199

Suspicious Pop-Ups/WarningsInvestigate suspicious browser messages and notifications.
$149

Malware CheckCheck for common malware and unwanted software.
$149

Browser Security & Clean-UpReview extensions, notifications and basic browser security.
$99

Photos, Files & Backups

Photo TransferTransfer a straightforward photo collection between two locations.
from $149

Photo ConsolidationBring photos together from multiple readily accessible devices/accounts.
from $249

Set Up Photo BackupConfigure supported cloud or local photo backup.
$129

Computer Backup SetupConfigure backup to an existing suitable drive or cloud service.
$149

External Hard Drive SetupPrepare and configure an external drive for normal storage or backup.
$99

OneDrive, iCloud or Google Drive SetupConfigure one existing cloud storage account.
$99

Transfer Files to New ComputerTransfer normal user files from an accessible old computer.
from $199

Organise Computer FilesHelp establish sensible folders and organise documents.
from $149

Video Calls & Communication

WhatsApp SetupInstall and configure WhatsApp.
$99

Zoom SetupInstall, configure and test Zoom.
$99

Microsoft Teams SetupInstall and configure Teams with an existing account.
$99

Video Calling PackageConfigure up to three supported communication apps.
$129

Webcam/Microphone SetupConfigure and test webcam, microphone and speakers.
$99

Everyday Online Services

Facebook Setup/HelpHelp with an existing account, basic privacy and everyday use.
$99

Online Banking Device SetupTechnical assistance installing and configuring your bank's official app.
$99

myGov Setup AssistanceTechnical assistance accessing and configuring your services.
$129

Digital Wallet SetupHelp configure Apple Wallet or Google Wallet.
$99

Kindle/eBook SetupConfigure your device/app and demonstrate basic use.
$99

Smart Home & Other Devices

Smart Speaker SetupConfigure one compatible smart speaker on existing Wi-Fi.
$99

Smart Camera/Doorbell SetupConfigure compatible device, app and Wi-Fi. Physical/electrical work excluded.
from $149

Robot Vacuum SetupConnect a compatible robot vacuum to its app and Wi-Fi.
$129

Digital Photo Frame SetupConnect and configure the frame and initial photos.
$99

Wireless Headphones/Speaker SetupPair and test with one compatible device.
$99

One-to-One Technology Help

One-to-One Technology LessonPersonalised help learning your chosen technology.
$129

Learn Your New PhoneCalls, messages, camera, contacts, apps and everyday use.
$129

Learn Your New ComputerFiles, internet, email and everyday computer basics.
$129

Staying Safe Online LessonScams, suspicious messages, passwords and safer browsing.
$129

Technology Questions SessionBring your list of questions and we'll work through them with you.
$129