Privacy Policy

Privacy Policy

Last updated: 5th December 2025

At Senior Tech Assist, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and store it. This policy explains how we handle your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We only collect the information we need to provide our services. This may include:

  • Your name
  • Phone number
  • Email address
  • Home address (for in-home support services)
  • Details about your device (brand, model, system version)
  • Information you choose to share with us during support sessions

We do not collect sensitive personal information unless required to provide a service and only with your consent.

2. How We Collect Your Information

We may collect information when:

  • You call, email, or message us
  • You book a service through our website
  • You communicate with us during an appointment
  • You complete a form on our website or Facebook page

All information is collected directly from you.

3. How We Use Your Information

We use your information to:

  • Provide in-home and remote technical support
  • Contact you about bookings, updates, or follow-up assistance
  • Improve our services and customer experience
  • Send important service information or reminders

We will never sell your information or use it for unrelated purposes.

4. How We Store and Protect Your Information

Your information is stored securely using reputable Australian or international service providers.

We use:

  • Password-protected devices
  • Secure cloud storage
  • Encrypted communication platforms
  • Limited access internally

We take all reasonable steps to protect your data from loss, misuse, or unauthorised access.

5. Sharing Your Information

We generally do not share your information with third parties.
However, we may share information when:

  • It is required to complete a service you request (e.g., contacting a manufacturer on your behalf)
  • You give us explicit permission
  • We are legally required to do so

We do not share personal information for marketing purposes.

6. Cookies and Website Analytics

Our website (seniortechassist.com.au) may use basic cookies and analytics tools (e.g., Google Analytics) to improve site performance and understand how visitors use our pages.

Cookies may collect:

  • Browser type
  • Pages viewed
  • Time spent on the website

These tools do not identify you personally.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information

To make a request, contact us anytime using the details below.

8. Third-Party Links

Our website may contain links to external websites (e.g., banking apps, Medicare, product guides).
We are not responsible for the privacy practices of those websites. We recommend reviewing their policies separately.

9. How to Contact Us

If you have questions about this Privacy Policy or wish to update your information, please contact:

Senior Tech Assist
📞 0401 82 7276
✉️ help@seniortechassist.com.au


🌐 https://seniortechassist.com.au/

We aim to respond to all privacy enquiries within 5 business days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.