Welcome To
technical Support for seniors Sunshine Coast
Helping seniors feel confident, safe, and connected with technology
Senior Technical Assistance in the Sunshine Coast
Providing technical support for seniors in the Sunshine Coast
At Senior Tech Assist Sunshine Coast, we make technology simple. Whether it’s setting up a new phone, making a video call, or staying safe online, we provide friendly, patient, and jargon-free support.
We know that learning new technology can sometimes feel overwhelming. That’s why we take it step by step, at your pace, and in plain English. Our goal is to help older Sunny Coast residents enjoy the benefits of technology without the stress.
Our Senior technical support services
Help with Technical Issues at Your Home
Fixing Wi-Fi and internet connection problems
Setting up or reconnecting printers and scanners
Solving email or password issues
Getting smart TVs, speakers, or tablets working again
Tidying up cables, chargers, and device settings
Checking device health and updates for better performance
Digital Organisation & Clean-Up Assistance
Cleaning up and organising computers, phones, and tablets
Sorting and backing up photos and documents
Creating simple file systems so they can “find things again”
Helping set up cloud storage (Google Drive, iCloud, OneDrive)
Deleting unnecessary apps, spam emails, and duplicates
Device setup and support
Setting up smartphones, tablets, and computers
Installing apps for banking, health, video calls, and entertainment
Email setup and password management
Wi-Fi and internet troubleshooting
Technology Education & Training
- Learn about video calls, social media, and messaging apps
Learn to browse the internet safely
How to use streaming services like Netflix, Spotify, and YouTube
Help With Online Safety
Spotting scams, fake emails, and phishing attempts
Creating strong, simple passwords
Safe online shopping and banking guidance
Privacy settings for social media and devices
Help With Smart Home & Health Tech
Setting up smart speakers (Google Home, Alexa, Siri)
Connecting health devices like smart watches
Fall detection devices and emergency alert systems
Computer Help & Support
Computer Setup & Personalisation
- Fixing Slow or Unresponsive Computers
- Removing Viruses and Unwanted Software
- Email, Printing, and File Problems
- Backups and Data Protection
- Keeping Your Computer Secure
Help With Artificial Intelligence (AI)
- How can AI help you?
Getting Started with AI Assistants
Using AI to Write Letters, Emails, and Messages
Using AI for Everyday Tasks and Hobbies
Learning About AI and How It Works
- AI as a companion
Also consider:
What do you need help with?
Fixing Wifi and Internet
When your internet stops working, it can be frustrating — but we make it easy. We visit your home, find the problem, and explain what’s gone wrong. By the time we leave, everything’s working as it should.
Setting up or reconnecting printers and scanners
Printers can be tricky — especially when they suddenly stop talking to your computer or Wi-Fi. We’ll get everything connected, tested, and ready to go. You’ll be printing and scanning again without the stress.
Solving Email or Password Issues
Forgotten passwords and confusing email settings are more common than you think. We’ll help you reset, reconnect, and get your inbox working smoothly again. No stress — just clear explanations and step-by-step support.
Getting Smart TVs, Speakers, or Tablets Working
When your devices stop cooperating, it can be hard to know where to start. We’ll sort out the connections, settings, and updates so everything works as it should. Sit back, relax, and enjoy your shows, music, or apps again without the hassle.
Tidying Up Cables, Chargers, and Device Settings
Messy cords and confusing settings can make any setup frustrating. We’ll organise your cables neatly, label what’s what, and simplify your devices. Everything will look tidier — and work better, too.
Checking Device Health and Updates for Better Performance
Over time, devices can slow down or act strangely — often from missed updates or clutter. We’ll check for issues, install the right updates, and tidy things up behind the scenes. Your computer, tablet, or phone will run faster and feel like new again.
Cleaning Up and Organising Computers, Phones, and Tablets
It’s easy for devices to get cluttered with files, photos, and apps you no longer use. We’ll help tidy things up, make more space, and organise everything so it’s easy to find. Your device will run smoother — and feel far less confusing.
Sorting and Backing Up Photos and Documents
Over time, photos and files can end up scattered across different devices and folders. We’ll help you sort them neatly and back them up safely to the cloud or an external drive. That way, your memories and important documents stay organised — and protected.
Creating Simple File Systems So You Can Find Things Again
No more guessing where that photo or document went. We’ll create clear, easy-to-use folders on your computer, phone, or tablet. Everything will be organised in a way that makes sense to you.
Helping Set Up Cloud Storage (Google Drive, iCloud, OneDrive)
Keeping your files safe shouldn’t be complicated. We’ll set up secure cloud storage so your photos and documents are always backed up. Access them easily from any device — and never worry about losing them again.
Deleting Unnecessary Apps, Spam Emails, and Duplicates
Old apps, junk emails, and duplicate files can slow things down and cause confusion. We’ll clean up what’s not needed and make sure the important stuff stays safe. Your device will feel lighter, faster, and easier to use.
Checking for Old or Unsafe Programs and Updates
Outdated programs and missed updates can leave your device vulnerable or slow. We’ll review what’s installed, remove anything risky, and make sure everything’s up to date. Your computer or tablet will be safer, faster, and more reliable.
Setting Up Smartphones, Tablets, and Computers
Getting started with a new device can be confusing — but we make it simple. We’ll set everything up, connect it to your Wi-Fi, and install the apps you actually need. By the end, your device will be ready to use and easy to understand.
Installing and Configuring Apps (Banking, Health, Video Calls)
Whether it’s online banking, Medicare, or staying in touch with family, apps can make life easier. We’ll install the right ones for you and set them up securely. Everything will be ready to use — no confusing logins or setup screens.
Email Setup and Password Management
Email can be tricky — especially when switching devices or remembering passwords. We’ll set up your email accounts properly, sync them across your devices, and make sure everything works smoothly. We’ll also show you simple, safe ways to manage your passwords with confidence.
Simple Lessons on Video Calls, Social Media, and Messaging Apps
Staying in touch with family and friends shouldn’t be confusing. We’ll show you how to use Zoom, FaceTime, WhatsApp, and social media safely and easily. Soon you’ll be calling, chatting, and sharing photos with confidence.
Learning to Browse the Internet Safely and Save Files
The internet can open up a world of information — if you know how to use it safely. We’ll show you how to search, download, and save files without the worry of scams or mistakes. You’ll learn to browse with confidence and stay secure online.
How to Use Streaming Services Like Netflix, Spotify, and YouTube
There’s so much great entertainment online — and it’s easier to use than you might think. We’ll show you how to watch movies, listen to music, or explore YouTube channels step by step. Soon you’ll be streaming your favourites without needing to ask for help.
Helping Identify and Avoid Scams
Scams can look very real — but we’ll show you how to spot the warning signs. We’ll go through examples of fake emails, texts, and calls so you know what to look for. With a few simple checks, you’ll stay protected and avoid falling into traps.
Safe Online Shopping and Banking
Shopping and banking online can be safe when you know what to look for. We’ll guide you through secure websites, payment methods, and login protection. You’ll learn to do it all confidently, without the worry of scams.
"Absolutely wonderful service — patient, clear, and friendly!" I’m in my seventies and had almost given up trying to use my new tablet. Senior Tech Assist came to my home, set everything up, and showed me how to make video calls with my family. They explained things in plain English and didn’t rush me once. Now I can use my tablet confidently, and I even shop online safely! I’ve already booked my next session to learn about streaming TV. – Margaret T., Buderim QLDWho is behind Senior Tech Assist?
Hi, I’m Ashley Bryan, the founder of Senior Tech Assist here on the Sunshine Coast.
I started this service after seeing how many older Australians struggle with technology — not because they can’t learn it, but because no one takes the time to explain it properly. With more than 20 years’ experience in digital technology and online training, I wanted to create something patient, local, and genuinely helpful.
I believe technology should make life easier, not more confusing. That’s why I focus on clear explanations, hands-on guidance, and a friendly, jargon-free approach. Whether it’s fixing a Wi-Fi issue, setting up a smartphone, or helping you avoid online scams, I make sure you feel confident every step of the way.
When I’m not helping clients, you’ll usually find me enjoying the Sunshine Coast lifestyle — walking the beach, exploring local cafés, or tinkering with the latest gadgets to see which ones truly make life simpler.
Frequently Asked Questions
Yes! Most of our services are provided in your home across the Sunshine Coast.
We find that being in your own environment makes learning easier and more comfortable.
There are no call-out fees anywhere on the Sunshine Coast for normally scheduled visits. Emergency visits or those out of hours incur a $99 call out fee..
You’ll only ever pay for the time and service you book, with no hidden extras.
We service the entire Sunshine Coast region, including Caloundra, Maroochydore, Buderim, Noosa, Nambour, and nearby suburbs.
If you’re unsure whether we come to your area, just give us a quick call.
Absolutely. Many issues can be solved through remote support or a quick phone call.
We’ll guide you step by step and can even connect securely to your device if needed.
Most home visits take about an hour, depending on what you need help with.
We never rush — we’ll stay until everything is working properly and you’re confident using it.
We help with all types of technology, including computers, tablets, smartphones, smart TVs, Wi-Fi, and AI tools like Siri or ChatGPT.
Whether it’s setup, training, fixing a problem, or staying safe online — we can help.
Yes — that’s exactly what we specialise in.
We explain things slowly, clearly, and in everyday language, so you’ll never feel rushed or overwhelmed.
No special preparation is needed.
Just have your device and any passwords or login details handy, and we’ll take care of the rest.
Definitely. Online safety is one of our most requested services.
We’ll show you how to spot scams, protect your passwords, and use your devices with confidence.
You can call, email, or message us anytime — whichever is easiest for you.
We’ll book a convenient time, confirm the details, and you’ll receive friendly, patient support right to your door.
Free Estimation
Contact us Now
Get in touch with our experts at Senior Tech Assist for an obligation-free chat right now: 0456 475 470
